Country Operations Manager-DawaSwift Kenya

DawaSwift, a subsidiary or Delmo Global inc, is the leading mobile technology and data science company that delivers medicine from local pharmacies to patients' homes through a tight network of local delivery partners and drivers. With headquarters on the internet and office presence in Toronto and Montreal (Canada) and Nairobi (Kenya), DawaSwift is creating the world's widest network of local pharmacies to serve local patients through an AI powered web platform that also connects them with local drivers to facilitate deliveries of medical products in real-time.

DawaSwift is a people-powered three-sided online medicine ordering and delivery ecosystem, leveraging unique, innovative, and engaging digital and offline experiences to fuel our growth. In order to meet our ambitious company goals, we are looking for a Software Engineering Lead to scale our rapidly growing engineering team and overall business by providing sound technical leadership to all aspects of the company. The ideal candidate is someone who is energized by the idea of joining a hyper-growth company that is leading the second wave of e-commerce.
As a Growth Marketing Lead, you will drive the strategic direction of digital growth marketing for DawaSwift. You will ideate, test, iterate, and optimize growth. You will also play a role in developing and sharing consumer insights, creatives and product features to talk through creative strategy. You’ll also have the opportunity to collaborate closely with the founders and the team at DawaSwift.

You will:
Review and analyse sales statistics for each partner pharmacy and retail store and provide required directions and advice on how to continue to increase sales.
Continuously monitor agents' sales patterns and develop "Performance-Related Pay Models," considering factors such as: payments for best sales agents, local income levels, our product pricing and prices of competitors.
Ensure that the local accounting team makes all sales and cash collections from the pharmacies,drivers and customers in an accurate and timely manner.
Conduct field analysis and map territories to expand network through pharmacy and customer development, new pharmacy and driver, set-up NextPesa agency.
Ensure Company standards are met across Retail, Marketing and Customer Service.
Ensure to safely organise payments for all deliveries and sales, especially those related to pharmacies and drivers.
Prepare OPEX and investment budget projections and detailed cash flow analysis of the business, with P&L responsibility.
Work with Assist the Executive Assistant and Growth Marketing Lead to propose and organise marketing campaigns to the demographic present in Kenya. Assist in arranging any campaigns in relation to pharmacy and driver recruitment.
Conduct market studies to collect customer feedback and generate reports on the findings for the Product and Marketing teams.
Conduct reviews of the competitors in Kenya and produce quarterly reports on their Business actions (product, pricing, marketing etc.).

Source and negotiate commercial licensing, distribution and supply agreements. Review contracts and ensure all required adjustments are negotiated and amendments are implemented, with the aim of minimising risk while protecting the interest of the business.
Ensure compliance with the Kenya's legislations and regulations.
Assist in preparation of documentations and presentations for the Kenya Revenue Authority(KRA) and Kenya Pharmacies and Poison's Board.

Hiring of local business divisions: HR, Marketing, Accounting, Retail, Software Engineering, Data Science.
Recruit local sales agents: normally estimated to range from 200-400 agents in initial project set up. Ensure retention of pharmacies through ongoing training and motivation as well as assistance with choice of best points of sale for sales agents.
Tailor or draft training to the specific project/product launch. Ensure to train all agents and staff on any new product releases.
Act as a role model and train local team on the full scope of Managerial skills.

Previous experience in pharmacy retail and mobile money agency management.
Successfully completed university Masters degree in Business Administration, Finance, Accounting, or related fields.
Excellent oral and written English (and ideally with Swahili language skills).
Proficiency in MS Office applications (Excel, PowerPoint, Word)
Excellent Project Management skills.
Strong analytical skills and can focus on details without losing track of the bigger picture.
Innovative, showing a high degree of own initiative and independent working style.
Capacity to readily adapt to a changing and dynamic environment.
Experience gained preferably across emerging markets.

Success criteria for the role includes:
Versatility, management and leadership skills, business knowledge as well as targeted achievements (work ethics and discipline).

At DawaSwift, we pride ourselves in valuing leadership, and we believe everyone is a leader. We look for people who operate like owners, who love to learn, have grit, and operate with integrity and empathy. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out — and set you apart. At Dawaswift, we welcome diverse perspectives and people who are not afraid to challenge assumptions.
DawaSwift is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, or disability.

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DawaSwift Global Hq
North Building, 175 Bloor St E, Toronto, Ontario M4W 3R8, Canada.

+1 (514) 638-9364

Middle East & Africa Hq
16 Upper Hill, Nairobi, Nairobi 00100, Kenya.


© 2019 DawaSwift Inc.