Customer Solutions Associate

DawaSwift is the leading mobile technology and data science company that delivers medicine from local pharmacies to patients' homes through a tight network of local drivers/riders and also gives small medical loans to patients on its mobile app. With headquarters on the internet and office presence in Toronto and Montreal (Canada) and Nairobi (Kenya), DawaSwift is creating the world's widest network of local pharmacies to serve local patients through an AI powered web platform that also connects them with local drivers to facilitate deliveries of medical products in real-time.

Job Overview
This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.

Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)
Credit Risk - Evaluate loan applications for new borrowers applying for DawaSwift Maisha Loans loans, find and prevent fraud
Servicing & Collections - Proactively reaching out to borrowers who have missed payments
Product - Escalating customer feedback and IT bugs to help improve our product
Finance - Manage refunds, repayments, and other payment processes
General - various administrative projects as needed

1-2 years of previous job experience
Passionate about our mission and our customers
Highly entrepreneurial, proactive, and willing to get your hands dirty
Excellent communication skills, both oral and written
Good grammar, spelling and punctuation
Big plus if previous experience with customer service in Finance-related company
Driven by data and highly analytical, good understanding of excel preferred
Good typing speed (ideally above 45 wpm)
Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays

Typing Speed Test- Please follow instructions below
You are required to take an online typing speed test through the link below
Go to to complete a type speed test.
On the left, select English, 1 minute, and Aesop's Fables.
Click the green "Start Test" button.
Please upload a screen shot of your typing test results as part of your cover letter. 

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North Building, 175 Bloor St E, Toronto, Ontario M4W 3R8, Canada.

+1 (514) 638-9364

16 Upper Hill, Nairobi, Nairobi 00100, Kenya.


© 2019 DawaSwift